Committed to providing the best of financial services to their customers, the bank has set up special toll-free customer care numbers on which customers can contact the banking customer service representatives around the clock for any information they require regarding personal loans offered by the bank. The numbers are:
- 1800 11 2211 & 1800 425 3800 (toll free; accessible from all mobile phones and landlines)
- 080 – 26599990 (Non-toll-free; accessible from mobile phones and landlines).
SBI International Customer Care Numbers
SBI understands the importance of the needs of all their customers, including those who do not reside in India. If NRI customers require any information, support or assistance on State Bank of India’s banking products such as personal loans, they can simply call up the customer care number depending on the country they are calling from. When calling the customer care, customers are requested to provide their full name, their account number (if they hold an existing account with SBI), the branch with which they hold an account and also their contact details. The customer care numbers for different countries are as follows:
| Australia | 1800-012-473 |
| Bahrain | 80-801-724 |
| Belgium | 80-076-562 |
| Canada | 1866-3284-209 |
| France | 800-740-84 |
| Germany | 800-183-073 |
| Hong Kong | 800-932-045 |
| Italy | 800-789-407 |
| Japan | 006-633-812-439 |
| Netherlands | 800-022-3031 |
| New Zealand | 800-449-909 |
| Oman | 800-757-92 |
| Qatar | 00800-100-157 |
| Russia | 810-800-293-010-12 |
| Saudi Arabia | 800-814-4209 |
| Singapore | 800-101-2333 |
| South Africa | 800-982-360 |
| UAE | 800-091-190-05 |
| UK | 808-101-7633 |
| USA | 1866-328-4209 |
SBI Customer Care Service via SMS
SBI has also set up an SMS service to allow customers to get in touch with the bank in case they have any grievance relating any banking product or service. To register their grievance, customers must send an SMS with the message ‘UNHAPPY’ to 8008 20 20 20.
Write In To SBI Customer Service
Customers can also contact the bank by writing in to the principal Nodal Officer at the customer service department or to the corporate or registered office of the bank. The address of the customer service department is:
Principal Nodal Officer – Customer Service Department
Customer Service Department,
State Bank of India, State Bank Bhavan, 16th Floor,
Madam Cama Road, Mumbai 400 021
Tel: 022-22029456
Fax: 022 22742431
Corporate Center
The Chairman, State Bank of India,
State Bank Bhavan, Madam Cama Road,
Mumbai – 400 021
Fax: 022 22742430
Deputy General Manager – Customer Service Department
Customer Service Department,
State Bank of India, State Bank Bhavan, 16th Floor
Madam Cama Road, Mumbai – 400 021,
Fax: 022 22742431
Email: customercare@sbi.co.in
SBI Nodal Officers
In case the customer’s query is not satisfactorily resolved by the customer service department, the customer may escalate the grievance to the SBI’s regional nodal officers located across India. Following are the contact details and addresses of the regional nodal officers located in India.
| Circle | Address | Contact Details |
| Ahmedabad | Local Head Office, Bhadra, Ahmedabad – 380001 | Tel No: 079-25506577, 079-25500673, 079-25506705. Fax No: 079-25506577, 079-25503172, 079-25507613. Email: agmcustomer.lhoahm@sbi.co.in |
| Bangalore | Local Head Office, 65, St Mark’s Road, Bangalore – 560001 | Tel No: 080-25943026 / 25943038 Fax No: 22124018 / 25943040 Email: agmcustomer.lhoban@sbi.co.in |
| Kolkata | Local Head Office, Samridhi Bhavan, 1, Strand Road, Kolkata, 700001 | Tel No: 033-22436524 / 22435743 / 22624480 Fax No: 033-22438240 / 22108322 / 22130263 Email: agmcustomer.lhokol@sbi.co.in |
| Bhopal | Local Head Office, Hosangabad Road, BHOPAL, 462011 | Tel No: 0755-4288010 / 2575987 / 2575983 Fax No: 0755-4288010 / 2764693 / 2763290 Email: agmcustomer.lhobho@sbi.co.in |
| Bhubaneswar | Local Head Office, III/I, Pt. J L Nehru Marg, 751001 | Tel No: 0674-2391772 / 2391860 Fax No: 0674-2396018 / 2393925 Email: agmcustomer.lhobhu@sbi.co.in |
| Chandigarh | Local Head Office, Sector 17 A, Chandigarh, 160017 | Tel No: 0172-2703315 / 2704957 Fax No: 0172-2725391 / 2703520 Email: agmcustomer.lhocha@sbi.co.in |
| Chennai | Local Head Office, Circle Top House, 16, College lane, Chennai, 600006 | Tel No: 044-28214116 / 28217581 Fax No: 044-28214186 / 28217589 Email: agmcustomer.lhoche@sbi.co.in |
| Delhi | State Bank of India Local Head Office, 11, Sansad Marg, New Delhi 110 001 | Tel No: 011-23407121 / 23407122 / 23407231 / 23407657 / 23407227 / 23407258 / 23407447 Fax No: 011-23744197 / 23344367 / 23344365. Email: agmcustomer.lhodel@sbi.co.in |
| Guwahati | State Bank of India Local Head Office, G.S. Road, P.O. Assam | Tel No: 0361-2237556 / 2237531 Fax No: 0361-2237563 / 2337675 Email: agmcustomer.lhoguw@sbi.co.in |
| Hyderabad | State Bank of India Local Head Office, Bank Street, Koti, Hyderabad – 500 095 | Tel No: 040-23466512 / 23466522 / 23466542 Fax No: 040-24756988 / 24758724 / 23466465 Email: agmcustomer.lhohyd@sbi.co.in |
| Lucknow | State Bank of India Local Head Office, Moti Mahal Marg, Lucknow- 226 001 | Tel No: 0522-2201492 / 2201496 / 2233930 Fax No: 0522-2234157 / 2282573 / 2234026 Email: agmcustomer.lholuc@sbi.co.in |
| Mumbai | State Bank of India Local Head office, “Synergy”, Plot No. C-6, ‘G” Block, Bandra Kurla complex, Bandra East, ,Mumbai | Tel No: 022-26445506 / 67514507 / -67514403 / 67514502 Fax No: 022-26445504 / 67514505 / -67514402 / 67514505 Email: agmcustomer.lhomum@sbi.co.in |
| Patna | State Bank of India Local Head Office, Judges Court Road, Patna – 800 001 | Tel No: 0612-2209082 / 2209010 / -2219179 Fax No: 0612-2209006 / 2209009 / 2219869 Email: agmcustomer.lhopat@sbi.co.in |
| Trivandrum | State Bank of India Local head Office, S.S. Kovli Road, Thampanoor | Tel No: 0471-2323072 / 2377400 Fax No: 0471-2323075 / 2323075 Email: agmcustomer.lhotri@sbi.co.in |
NRI Nodal Officers
| State / UT | Contact Details |
| Gujarat | Tel No: +91-79-25506476 Fax No: +91-79-25503908 Email: nridesk.ahmedabad@sbi.co.in |
| Karnataka | Tel No: +91-80-25943152 Fax No: +91-80-22249069 Email: nridesk.bangalore@sbi.co.in |
| Chhatisgarh & Madhya Pradesh | Tel No: +91-755-2575974 Fax No: +91-755-2575976 Email: nridesk.bhopal@sbi.co.in |
| Orissa | Tel No: +91-674-2395284 Fax No: +91-674-2392963 Email: nridesk.bhubaneswar@sbi.co.in |
| Pondicherry & Tamil Nadu | Tel No: +91-44-28215443 Fax No: +91-44-28312636 Email: nridesk.chennai@sbi.co.in |
| Chandigarh, Haryana, Himachal Pradesh, Jammu & Kashmir & Punjab | Tel No: +91-172-2709061 Fax No: +91-172-2709061 Email: nridesk.chandigarh@sbi.co.in |
| Delhi, Haryana (Sonipat, Faridabad, Gurgaon), Rajasthan, Uttarakhand & Western UP | Tel No: +91-11-23407397 / 23407141 Fax No: +91-11-23745536 Email: nridesk.delhi@sbi.co.in |
| Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland & Tripura | Tel No: +91-361-2237595 Fax No: +91-361-2237560 Email: nridesk.guwahati@sbi.co.in |
| Andhra Pradesh & Telangana | Tel No: +91-40-23466294 Fax No: +91-40-24761176 Email: nridesk.hyderabad@sbi.co.in |
| Kerala | Tel No: +91-471-6549966 Fax No: +91-471-2330532 Email: nridesk.kerala@sbi.co.in |
| West Bengal | Tel No: +91-33-22131707 Fax No: +91-33-22130622 Email: nridesk.kolkata@sbi.co.in |
| Eastern Uttar Pradesh | Tel No: 91-522-2295499 Fax No: +91-522-2234980 Email: nridesk.lucknow@sbi.co.in |
| Maharashtra & Goa | Tel No: +91-22-67514137 / 4147 Fax No: +91-22-67514140 Email: nridesk.mumbai@sbi.co.in |
| Bihar & Jharkhand | Tel No: +91-612-2219077 Fax No: +91-612-2209074 Email: nridesk.patna@sbi.co.in |
