Dena Bank Credit Card Customer Care Number

Dena Bank Toll-Free Credit Card Customer Care

As of now, there is no dedicated phone number for credit card related queries. Dena Bank customers can, however, use the common customer care toll-free number to clear all their credit card related queries/concerns/feedback. The toll-free number is available from 10:00 a.m. to 5:00 p.m. on all working days.

Dena Bank Customer Care Communication Address

If you wish to raise your credit card related concerns/feedback in written form, you can write a letter and send it to the address mentioned below.

Dena Bank Credit Card Customer Care e-mail Address

You can also send an e-mail detailing your grievance/feedback to the e-mail provided by the bank. An e-mail has similar impact as that of a postal mail and reaches the bank in less than a minute.

Dena Bank Customer Care

Dena Bank provides various channels to report any kind of concerns related to its products/services. A detailed list of all such contacts is mentioned below.

Dena Bank Customer Care Toll free Number

Dena Bank customers can dial the toll free number to report all their grievances. The issue can be anything related to the bank accounts, NRI services, government schemes, ATM services, insurance products, etc.

The customer helpline is available on all business days from 10:00 a.m. to 5:00 p.m.

Dena Bank Customer Care e-mail Address

Customers can also send an electronic mail or e-mail through their registered e-mail addresses or personal e-mail address.

Make sure to include your specific details such as your bank account number, debit/credit card number, customer ID or anything that could help the bank identify you as their customer.

Dena Bank Customer Service Cell

All the written request related to Dena Bank’s products/services should be sent to the bank’s customer service cell, the address of which is provided below.

Dena Bank Customer Care – SMS Number

Dena Bank also offers an SMS service to the customers who need help from the bank. By sending an SMS from you registered mobile number, the bank will get back to you at the earliest possible.

Dena Bank Customer Helpline for Internet Banking

If you are using Dena Bank’s internet banking or digital banking services, you can report related issues/concerns to a dedicated helpline provided by the bank.

Dena Bank Digital Banking Customer Care – E-mail ID

The bank provides four different e-mail addresses to register your queries/concerns related to e-statements, internet banking, mobile banking, and ATM cards.

Dena Bank – Online Complaint form

Besides the regular methods, Dena Bank also provides an online form to register your complaints. By just filling the required details in the form you can submit your complaints directly to the bank.

The ‘Online Complaint’ form is available in the bank’s website under the ‘Customer Care’ > ‘Customer Helpdesk’ page.

The mandatory fields in the form include your personal details, branch name, complaint category, products/services, nature of complaint, and details of the complaint.

Once you fill the required fields, click ‘Submit’ to register your complaint. An automatic complaint number or ticket number will be generated by the system acknowledging your complaint. Retain the same for all future references. You can use the same number to track the status of your application using the ‘View Status’ option available under the same page.

All the complaints received online will be tracked at Bank’s Head Office for immediate redressal.

Dena Bank – ATM Complaint form

ATM related complaints such as concerns related to cash withdrawal, card getting stuck in the ATM, and any other similar complaints can be reported to the branch manager using an ‘ATM complaint’ form available on the bank’s website.

The form is available in ‘Customer Care’ page under the ‘Online Complaint’ option as ‘ATM Complaint Form’.

You can download the form, fill the required details such as the branch name, in which your account is maintained, customer information, account number, debit card/ATM card number and details related to the complaint and submit it at the branch.

Alternatively, you can also write to Dena Bank’s ATM Debit Card Support Centre

ATM Debit Card Support Centre Address

1st Floor, Dena Bhavan, B-Block, Patel Estate, Behind MTNL,

Jogeshwari (w), Mumbai – 400102.

1800 2336427 – (Toll Free)

Dena Bank – Grievance Redressal

Dena Bank has grievance redressal mechanism to provide prompt and efficient service to any kind of customer complaints and grievances. The system ensures prompt redressal of all sorts of issues/concerns related to the bank’s products/services. It further helps the bank to identify any sort of shortcomings in their service delivery and product features.

The detailed guide of Dena Bank’s grievance redressal system is mentioned below.

Step:1 – If you have any kind of grievance related to Dena Bank’s products/services, you can call the bank’s customer helpline to raise the complaint.

Step:2 – If you haven’t received resolution from the representative, you can approach the Branch Manager directly. It’s always ideal to meet the manager of the branch, where you maintain your account. As per the bank’s grievance redressal mechanism, the Branch Manager should resolve the complaint within seven working days from the date of receiving it.

Step:3 – If you’re not satisfied with the resolution received from the Bank Manager, you can lodge a complaint with the Zonal Officer.

The list of zonal offices along with the addresses and telephone numbers are listed below.

Step:4 – If the Zonal Officer cannot resolve the issue within seven working days from receiving the complaint or if you are not happy with the resolution, you can approach customer service cell located at the Head Office.

You can approach Dena Bank’s customer service cell using the contact details provided below.

Step:5 – If the bank fails to address your query/complaint within 30 days of registration, you can approach Banking Ombudsman appointed by the Reserve Bank of India under the Banking Ombudsman Scheme, 2006.

The list of area specific Banking Ombudsman appointed by the RBI is provided below for your quick reference. You can approach the officer of your region in person, through phone, e-mail, or postal mail. Make sure to have all documentary evidence of reporting your grievance to the bank.