Central Bank of India Credit Card Toll Free Customer Care:
You can contact Central Bank of India for any credit card related queries on the toll free number. There are two numbers available for Central Bank of India credit card queries that will be charged as per your carrier. The Central Bank of India also has a general customer services toll free line.
| Service | Phone Number | Charges |
| Customer related Services | 1800 200 1911 | Toll Free |
| Credit Card | 1800 222 368 | Toll Free |
| Credit Card | 022-66387737 | Charges Apply |
| Credit Card | 022-66387743 | Charges Apply |
Central Bank of India Credit Card Customer Care Online:
You can visit the Central Bank of India website to lodge a complaint online. Find the section “Complaints” which will redirect you to the complaints page. You can then opt to lodge a complaint online whether you are an existing customer or an outsider. Fill up the form and submit it to make your complaint. There is also a feedback section available to for anyone to give feedback or suggestions.
Central Bank of India Credit Card Customer Care Escalation:
If you are not satisfied with the resolution provided by the customer care helpline, you can escalate your case by approaching a zonal office or contacting a regional Nodal Officer.
List of Regional Nodal Officers:
| Officer | Region | Phone Number | |
| B.B.Sharma | Agra | rmagraro@centralbank.co.in | 9410290318 |
| D.H.Jani | Ahmedabad | operahmero@centralbank.co.in | 9924092018 |
| D.Pkale | Ahmednagar | opernagarro@centralbank.co.in | 9423028837 0241-2470934 |
| M. P.Parwate | Akola | rmakolro@centralbank.co.in | 9604809841 0724-2401013 , 2458874 |
| M.S.Tare | Ambikapur | armambiro@centralbank.co.in | 9584469568 0777-4227086 |
| R b sonawane | Amravati | operamrao@centralbank.co.in | 09923788588 0721-2660060 |
| Vijay Gupta | Amritsar | operamriro@centralbank.co.in | 8558855226 |
| Prahlad Kumar | Anand | armananro@centralbank.co.in | 9979852722 02692-257049 |
| U.K.Mishra | Aurangabad | rmauraro@centralbank.co.in | 8390903463 0240-2352400 |
| D.Durraikkanni | Bangalore | rmbanro@centralbank.co.in | 9916100228 080-22879151 |
| P. Mazumder | Barpeta | rmbarpro@centralbank.co.in | 9706002608 |
| Ms Kumkum Verma | Bareilly | rmbarero@centralbank.co.in | 0581-2574745 |
| Ravi M.Malhotra | Baroda | armbaroro@centralbank.co.in | 8980013799 0265-2414472 |
| P.N.Moolchandani | Bhopal | armbhopro@centralbank.co.in | 9425303840 |
| U.C.C.Singh | Bhubaneshwar | rmbhubro@centralbank.co.in | 07381022467 0674-2397409 |
| R K Kaushik | Chandigarh | rmambaro@centralbank.co.in | 09988690156 0172-2540992 |
| S.P.Rajammal | Chennai | operchenro@centralbank.co.in | 9443905165 044-28883208 |
| Saryam | Chhindwara | rmchhiro@centralbank.co.in | 8827410828 |
| Gopalakrishnan | Cochin | rmcochro@centralbank.co.in | 8943336950 |
| Dr Chandra shekhar | Coimbatore | rmcoimro@centralbank.co.in | 0422-2394196 |
| Shakti Samanta | Cooch Behar | rmcoocro@centralbank.co.in | 9830575598 |
| Vijay Chowdhry | Darbhanga | rmdarbro@centralbank.co.in | 9431858834 |
| Rajendra kumar | Dehradun | rmdehrro@centralbank.co.in | 9451739656 |
| Mrs Vijay Sethi | Delhi-A | rmdelaro@centralbank.co.in | 9868884909 011-23230558 |
| B.D.JHA | Delhi -B North | operdelbro@centralbank.co.in | 8447633465 011-23830266 |
| Ramesh Jha | Deoria | rmdeorro@centralbank.co.in | 8795819724 |
| K.S .Ghosh | Durgapur | rmdurgro@centralbank.co.in | 9474881925 |
| D P SHARMA | Etawah | rmetawro@centralbank.co.in | 9927428107 |
| R P LAL | Gaya | rmgayaro@centralbank.co.in | 9835415007 |
| O.P.Gupta | Gorakhpur | cmgoraro@centralbank.co.in | 8795813987 |
| Indrani Das | Guwahati | pdguwaro@centralbank.oc.in | 9864894855 0361-2463566 |
| Mahendra Kumar | Gwalior | opergwalro@centralbank.co.in | 9977310038 |
| Rias Ibrahim | Hubli | rcchoblro@centralbank.co.in | 9844885355 0836-2361755 |
| N.ShyamSunder | Hyderabad | armhydero@ centralbank.co.in | 040-23468925 |
| K Sureshkumar | Indore | rmindoro@centralbank.co.in | 9425303857 0731-2434738 |
| R.Pathak | Jabalpur | rmjabaro@centralbank.co.in | 9406018886 |
| B.M.Gaur | Jaipur | rmjaipro@centralbank.co.in | 08696930697 0141-3156916 |
| A.P.Panzade | Jalgaon | rmjalgro@centralbank.co.in | 02572283217 0257-2283194 |
| D.K.Rana | Jallandhar | pdjalpro@centralbank.co.in | 09915239851 0181-2237719 |
| Barun Kumar Das | Jalpaiguri | pdjalpro@centralbank.co.in | 3561231243 03561-231245 |
| R.N.Singh | Jamnagar | operjamnro@centralbank.co.in | 0942944327 0288-2678656 |
| J.S.Sharma | Jhansi | armjhanro@centralbank.co.in | 09411938126 0510-2330026 |
| K.S.Bhaskar | Jodhpur | rmjodhro@centralbank.co.in | 0291-2644651 |
| N.C.Saha | Kanpur | armkanpro@centralbank.co.in | 08795819477 0512-2217242 |
| Priya Ranjan Sinha | Kolkata -North | operkolknro@centralbank.co.in | 9051176382 |
| Mr Sethi | Kolkata -South | rmkilsro@centralbank.co.in | 9874333397 033- 22308921 |
| Mahandra Singh | Kota | armkotaro@centralbank.co.in | 08696345600 0744-2324706 |
| R.K.Gupta | Lucknow | rmkuckro@centralbank.co.in | 9839484058 |
| M.L.Bansal | Ludhiana | cmludhro@centralbank.co.in | 9646237100 |
| P.R.Vijayakumar | Madurai | cmmaduro@centralbank.co.in | 8489945252 0452-2537467 |
| Ramesh Kalra | Meerut | rmmeerro@centralbank.co.in | 8755590426 |
| R.K.Pahuja | Mro | cmoprmro@centralbank.co.in | 9167980351 022-4034582 |
| C.K.Roy | Motihari | rmmotiro@centralbank.co.in | 9534397042 |
| Pawan Kumar | Muzaffarpur | rmmuzaro@centralbank.co.in | 9470008341 |
| D.S.Khedekar | Nagpur | rmnagpro@centralbank.co.in | 9422817102 0724- 2400014 |
| M B Wadile | Nasik | opernasiro@centralbank.co.in | 09421793935 0253-2353597 |
| P Y Malgaonkar | Panaji | operpanaro@centralbank.co.in | 8322224385 |
| S.N. Jha | Patna | rmpatnro@centralbank.co.in | 9973973148 |
| C.G.Choure | Pune | cmpunero@centralbank.co.in | 09373004954 020-26051992 |
| Walter Lawrance | Purnia | operpurnro@centralbank.co.in | 09931202149 06454242639 |
| B.P.Singh | Raipur | rmraipro@centralbank.co.in | 9584469556 |
| A J Patel | Rajkot | armrajkro@centralbank.co.in | 09687690034 0281-2230482 |
| R.S.Choudhary | Ranchi | rmrancro@centralbank.co.in | 09570900444 0651-6457085 |
| R.S.Bhardwaj | Rohtak | operrohtro@centralbank.co.in | 09813559343 01262-213080 01262-212091 |
| Ajay k Verma | Sagar | opersagro@centralbank.co.in | 9685701836 07582-261592 |
| P.K.Sinha | Saharsa | rmsaharo@centralbank.co.in | 9801120779 |
| S.K.Vermani | Shimla | opersimlro@centralbank.co.in | 09736879440 0177-2814906 |
| M.U.Ansari | Siliguri | rmsiliro@centralbank.co.in | 7797810123 |
| R.C.Sahu | Siwan | rmsiwaro@centralbank.co.in | 7631372442 |
| D k singh | Surat | opersura@centralbank.co.in | 0261 -2465841 |
| Arun k. Bhalekar | Thane | armthanro@centralbank.co.in | 9920758509 |
| Jayraman | Tiruchirapally | rmtiruro@centralbank.co.in | 8939758049 |
| Biswanath Roy | Trivandrum | armtrivro@centralbank.co.in | 9497153950 0471-2325268 |
| Dwijen Dutta | Upper Assam | rmuppero@centralbank.co.in | 09435116581 0376-2309371 0376-2322905 |
| Y.P.Verma | Varanasi | rmvararo@centralbank.co.in | 9335254406 |
| V.S.R.Sarma | Vijayawada | armvijaro@centralbank.co.in | 0866-2488025 |
| S.Srinivasa Raju | Visakhapatnam | rmvisaro@centralbank.co.in | 09849475105 0891-2556166 |
List of Zonal Offices:
| State | Region | Phone | Fax | Address |
| Uttar Pradesh | Agra | 0562- 2520690 | 2853698 | 37/2/4, Iind Floor, Sanjay Place, Agra, Agra, 282002 |
| Gujarat | Ahmedabad | 079- 25501466 25503586 | 25505995 | Central Bank Building, 6th Floor, P.B.No: 226, Lal Darwaja, Ahmedabad – 380001 |
| Maharashtra | Akola | 0724- 2458874 | 2459867 | Mangesh Mangal Karyalaya,Adarsha Colony, Akola – 444004 |
| Chhatisgarh | Ambikapur | 07774 – 223024 223086 | 223569 | Dhanjal Complex, Namnakala, Surguja, Ambikapur – 497001 |
| Maharashtra | Aurangabad | 0240- 2331701 2349053 | 2332053 | P.B.No: 113, 5/5/72, New Osmanpura,Aurangabad- 431001 |
| Gujarat | Baroda | 0265- 2438269 2414472 | 2431699 | Pratik Chamber, Ii Floor, Piramitar Road, Dandia Bazar,Baroda – 390001 |
| Assam | Barpeta | 0361 – 6014675 | 2458154 | Main Road, Barpeta Road Bazar, Barpeta – 781315 |
| Karnataka | Bengaluru | 080 – 22265652 22265653 2226565422353715 | 22258581 | Santosh Cinema Complex, 1st Floor, K. G. Road, Bengaluru -560009 |
| Madhya Pradesh | Bhopal | 0755 – 2674030 | 2761317 | 9, Arera Hills Jail Road, Bhopal-462011 |
| Orissa | Bhubaneshwar | 0674 – 2397551 2397199 | 2397584 | Plot No.108 B, Surya Nagar, Gopabandhu Chowk, Dist- Khurda, Bhubaneswar(Odisha), – 751 003 |
| Chandigarh | Chandigarh | 0172 – 2540990 2540995 | 2540994 | Sco 58-59, 2nd Floor Bank Square, Sector 17-B, Chandigarh, 160017 |
| Tamil Nadu | Chennai | 044 – 28883208/ 28883215 | 23464257 | 48/49 Montieth Road, Egmore, Chennai – 600008 |
| Madhya Pradesh | Chhindwara | 07162 – 236514 236510 | 236510 | P.B.No:13, Narsingpur Road, Chhindwara – 480001 |
| Tamil Nadu | Coimbatore | 0422 – 2398083 | 23992642306137 | P.B.No:557,Central Bank Building, 14 & 15, Variety Hall Road – 641001 |
| West Bengal | Cooch Behar | 03582 – 222985 | 222582 | Bangchatra Road, Coochbehar – 736101 |
| Bihar | Darbhanga | 06272 – 251458 | 233388 | Alapatti, Darbhanga- 846003 |
| Uttaranchal | Dehradun | 0135 – 2650273 2714064 2650107 | 2650446 | First Floor, Astley Hall,Rajpur Road, Dehradun – 248001 |
| Delhi | Delhi-A (South) | 23230310 23230313 | 22130624 23230560 | 219, N. D. Tiwari Bhawan, J.L.N.N. Youth Centre, Deen Dayal Upadhyay Marg |
| Delhi | Delhi-B (North) | 011 – 23830266 23950684 | 23940444 | Central Bank Building, Ist Floor, 1398, Chandni Chowk, Delhi – 110006 |
| West Bengal | Durgapur | 0343 – 2504256 2504281 | 2504280 | Central Bank Bldg, Mamra Bazar, Burdwan, Durgapur – 713206 |
| Uttar Pradesh | Gorakhpur | 0551 – 2333817 2330079 | 2336232 | Ii Nd Floor, A.D.Tower, Bank Road, Gorakhpur – 273001 |
| Assam | Guwahati | 0361 – 2451863 888 | 2452662 | Central Bank Building,3rd Floor, Bhangagarh, Kamrup, Guwahati – 781005 |
| Madhya Pradesh | Gwalior | 0751 – 2402020 | 2405022 | Krishna Motors, Sakhiya Vilas, Jhansi Road – 474009 |
| Andhra Pradesh | Hyderabad | 040 – 23468925 23468926 2346892723468928 23468931 | 23468931 | Mahapatra Road, Bank Street, Koti, Hyderabad – 500095 |
| Madhya Pradesh | Indore | 0731 – 2434512 | 4060361 | 6/3, Race Race Course Road, Mahatma Gandhi Road, Indore – 452003 |
| Madhya Pradesh | Jabalpur | 0761 – 2400490 2316670 | 4084560 | P.B.No:7,601, Napier Town, Jabalpur v- 482001 |
| Rajasthan | Jaipur | 0141 – 2369171 2369173 23641412364142 | 2361929 | Anand Bhawan, Sansar Chandra Road, Jaipur – 302001 |
| Punjab | Jalandhar | 0181 – 5064614 | 2458532 | S.C.O. 30-31, 3rd Floor, Guru Ram Das Divine Tower, Puda Complex – 144003 |
| Uttar Pradesh | Kanpur | 0512 – 2217242 2218568 2217566 | 2297521 | 117/H-1/240, Pandu Nagar, Kanpur – 208005 |
| Kerala | Kochi | 0484 – 2398127 23981271292398127139 | 2398132 | Metro Palace, 1st Floor, Opp. Town Rly Station, Ernakulam North, Cochin, Kerala – 682018 |
| West Bengal | Kolkata (North) | 033 – 22313341 22313342 2231334422313345 | 22313343 | Central Bank Bldg, 4th Floor, 33, Netaji Subhas Road, Kolkata – 700001 |
| West Bengal | Kolkata (South) | 033 – 22308921 to 29 22420746 | 22312302 | Central Bank Bldg, 4th Floor, 33, Netaji Subhas Road, Kolkata – 700001 |
| Rajasthan | Kota | 0744 – 2320805 2324606 | 2450135 | P.B.No.50, Hotel Airline Bldg., 3/B, Civil Lines, Kota – 324001 |
| Uttar Pradesh | Lucknow | 0522 – 2612347 2627320 6566806 | 2228890 | 1st Floor,73, Hazratganj, Lucknow – 226001 |
| Punjab | Ludhiana | 0161 – 2407946 | 2401741 | 630, Gurdev Nagar, K.P.Complex, Adj.Hotel Park Plaza, Ferozepur Road, Ludhiana – 141001 |
| Tamil Nadu | Madurai | 0452 – 2526752 2526753 2526754 | 2537460 | Raja Muthiah Mandram, Opp.Dist.Court,Dr.Ambedkar Rd. Madurai – 625020 |
| Uttar Pradesh | Meerut | 0121 – 2760918 2771807 | 2762040 | 31, Jail Chungi, 1st Floor, P.O.Victoria Park Road, Meerut – 250001 |
| Bihar | Motihari | 06252 – 232448 237683 | 232448 232681 | Baluatal, P.B.No. 5, East Champaran, Motihari – 845401 |
| Maharashtra | Mumbai Regional Office | 022 – 40345822/ 850833 | 40345831 | 346, Standard Building, 2nd Floor, Dr. D.N. Road, Fort, Mumbai – 400023 |
| Maharashtra | Mumbai Suburban Regional Office | 022 – 26591549 26591516 26591567 | 26591553 | Ncl Building, 3rd Floor, Plot No.6, C-6, Block E, Bandra Kurla Complex, Bandra E, Mumbai – 400057 |
| Bihar | Muzaffarpur | 0621 – 2245203 | 2243041 | Pawapuri Vihar Bldg, N.H. 28, Near Bhagwanpur Chowk, – 842001 |
| Maharashtra | Nagpur | 0712 – 2548206 2527678 | 2528915 | Victoria Building, Opp. Bharat Cinema, Kamptee Road, Nagpur – 440001 |
| Maharashtra | Nasik | 0253 – 2353598 2352337 | 2353597 | Plot No:P-63, Midc, Satpur – 422007 |
| Goa | Panaji | 0832 – 2224385 2230273 2425156 | 223177 | Mascarenhas Building, Anto De Noronha Road, North Goa, Panaji – 403001 |
| Bihar | Patna | 0612 – 2226259 2238627 | 2226259 | Block ‘B’, 2nd Floor, Maurya Lok Complex, Dak Bangla Road, Patna – 801001 |
| Maharashtra | Pune | 020 – 26131800 | 24450879 | 2nd Floor/3rd Floor, M.G. Road, Pune Camp, Pune – 411001 |
| Bihar | Purnia | 06454 – 242639 244406 | 224905 | P.B.No: 34, Sneh Bhawan, Bhatta Bazar, – 854301 |
| Chhatisgarh | Raipur | 0771 – 2253169 2255687 | 2254141 | First Floor, Block ‘C’, Bombay Market, G.E. Road, Raipur – 492001 |
| Gujarat | Rajkot | 0281 – 2226931 2228161 2222514 | 2224979 2230482 | P.B.No: 51, Nagindas Chambers, 1st Floor, Dhebarbhai Road, Rajkot – 360001 |
| Jharkhand | Ranchi | 0651 – 2563484 2563511 25635166957085 | 2560454 | P.B. 89, Jatin Chandra Road, Burdwan Compound, P.O. Lalpur, Ranchi -834001 |
| Haryana | Rohtak | 01262 – 212846 | 213660 | Jawahar Market, Model Town, Rohtak – 124001 |
| Madhya Pradesh | Sagar | 07582 – 261569 261691 | 223128 | University Road, 7, Civil Lines, Sagar – 470001 |
| Odisha | Sambalpur | 0663 – 6550109 6550110 | Farm Road (Near Sanjivani Hospital), Modipara, Sambalpur – 768002 | |
| West Bengal | Siliguri | 0353 – 2641391 2642417 | 2643908 | Ashram Para, P.O. Siliguri, Darjeeling – 734401 |
| Gujarat | Surat | 0261 – 2465841 | 2465847 | 1/930, P.B.No:201, Narimabad Building, Athughar Street, Nanpura, Surat – 395001 |
| Maharashtra | Thane | 022 – 25360695 25332943 | 25415914 | Marathi Granth Sangrahalaya Building, Netaji Subhas Road, Thane (W) – 400601 |
| Assam | Upper Assam | 0376 – 2322905 2322684 | 2322683 | Chandra Bhawan, Nehru Park Road, Jorhat – 785001 |
| Uttar Pradesh | Varanasi | 0542 – 2366387 2369792 | 2366470 | Lanka, Varanasi – 221005 |
| Andhra Pradesh | Vijayawada | 0866 – 2475943 2474997 | 2473023 | P.B.No: 727, Benz Circle, Bunder Road, Krishna, Vijayawada – 520010 |
Chief Grievance Redressal Office of Customer Grievances:
If you are not satisfied with the redressal from the Regional Nodal Officer, you can take your grievance further to the Chief Grievance Redressal Officer, Dr. Rakesh Mishra.
Phone: 022 – 22623450
Fax: 022 – 22643054
Email: complaints@centralbank.co.in / gmoper@centralbank.co.in
Postal Address:
Dr. Rakesh Mishra
Assistant General Manager (OPR)
Central Bank of India,
Operations Department,
Central Bank Building, 2nd floor
M.G. Road, Hutatma Chowk,
Fort, Mumbai 400 023#
Principal Nodal Officer of Customer Service and Grievances:
The next step in the process of escalation of customer grievances is to contact the General Manager of Operations.
Phone: 022-2264 3056
Fax: 022-2264 3054
E-mail: gmoper@centralbank.co.in
Postal Address:
General Manager-Operations
Central Bank of India,
Central Office,
2nd Floor, MMO Building,
M.G.Road, Fort,
Mumbai 400 023
Chairman and Managing Director (CMD):
The last stage of internal grievance redressal is to contact the Chairman and Managing Director of the Central Bank of India. You should receive a response within 30 days. Post this time frame, you can contact the Banking Ombudsman under the RBI.
Postal Address:
#Shri Rajeev Rishi
Chairman And Managing Director
Central Bank Of India,
Chander Mukhi,
Nariman Point,
Mumbai- 400 021