Central Bank of India Credit Card Customer Care

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Central Bank of India Credit Card Toll Free Customer Care:

You can contact Central Bank of India for any credit card related queries on the toll free number. There are two numbers available for Central Bank of India credit card queries that will be charged as per your carrier. The Central Bank of India also has a general customer services toll free line.

Central Bank of India Credit Card Customer Care Online:

You can visit the Central Bank of India website to lodge a complaint online. Find the section “Complaints” which will redirect you to the complaints page. You can then opt to lodge a complaint online whether you are an existing customer or an outsider. Fill up the form and submit it to make your complaint. There is also a feedback section available to for anyone to give feedback or suggestions.

Central Bank of India Credit Card Customer Care Escalation:

If you are not satisfied with the resolution provided by the customer care helpline, you can escalate your case by approaching a zonal office or contacting a regional Nodal Officer.

List of Regional Nodal Officers:

List of Zonal Offices:

Chief Grievance Redressal Office of Customer Grievances:

If you are not satisfied with the redressal from the Regional Nodal Officer, you can take your grievance further to the Chief Grievance Redressal Officer, Dr. Rakesh Mishra.

Phone: 022 – 22623450

Fax: 022 – 22643054

Email: complaints@centralbank.co.in / gmoper@centralbank.co.in

Postal Address:

Dr. Rakesh Mishra

Assistant General Manager (OPR)

Central Bank of India,

Operations Department,

Central Bank Building, 2nd floor

M.G. Road, Hutatma Chowk,

Fort, Mumbai 400 023#

Principal Nodal Officer of Customer Service and Grievances:

The next step in the process of escalation of customer grievances is to contact the General Manager of Operations.

Phone: 022-2264 3056

Fax: 022-2264 3054

E-mail: gmoper@centralbank.co.in

Postal Address:

General Manager-Operations

Central Bank of India,

Central Office,

2nd Floor, MMO Building,

M.G.Road, Fort,

Mumbai 400 023

Chairman and Managing Director (CMD):

The last stage of internal grievance redressal is to contact the Chairman and Managing Director of the Central Bank of India. You should receive a response within 30 days. Post this time frame, you can contact the Banking Ombudsman under the RBI.

Postal Address:

#Shri Rajeev Rishi

Chairman And Managing Director

Central Bank Of India,

Chander Mukhi,

Nariman Point,

Mumbai- 400 021