Axis Bank Home Loan Customer Care:
To contact Axis Bank regarding any complaints or queries, simply contact their customer care at 1800 103 5577 or 1800 209 5577.
- To get your account balance, call : 1800 – 419 – 5959
- For a mini statement, call: 1800 – 419 – 6969
- To get your account balance in Hindi, call: 1800 – 419 – 5858
- For a mini statement in Hindi, call : 1800 – 419 – 6868
Axis Bank Home Loan Retail Phone Banking Numbers
| Country | Customer Care Number |
| India | 1 – 860 – 419 – 5555 / 1 – 860 – 500 – 5555 |
| Agri & Rural India | 1 – 800 – 103 – 5577 |
| United States of America | 1855 – 205 – 5577 |
| United Kingdom | 0808 – 178 – 5040 |
| Singapore | 800 – 1206 – 355 |
| Canada | 1855 – 436 – 0726 |
| Australia | 1800 – 153 – 861 |
| Saudi Arabia | 800 – 850 – 0000 |
| United Arab Emirates | 8000 – 3570 – 3218 |
| Qatar | 00 – 800 – 100 – 348 |
| Bahrain | 800 – 11 – 300 |
| Non Toll Free number | +91 40 – 67174100 |
Get a Call Back from Axis Bank Home Loan Customer Care Support Team
Whether it is an inquiry regarding Home Loans, savings accounts, or credit cards, a customer can easily and effortlessly ask for a call back from the bank. The Home Loan customer care of Axis Bank is known to be efficient and addresses concerns and queries in an informative and friendly manner.
To get a call back from Axis Bank’s Home Loan customer care, follow the steps mentioned below:
- Log in to Axis Bank’s official website by following the mentioned link. https://www.axisbank.com/
- On the left-hand side of the website, hover over the tab ‘Get a Call Back’
- Next, click on Home Loan
- Lastly, fill in the details requested on the page, and click on ‘Submit’.
- One of Axis Bank’s Home Loan customer care executives will get it to touch with you shortly
Axis Bank Online Branch Locator
Axis Bank has done an incredible job, to say the least, in the field of technology. Apart from their other technological banking services, they also have an online branch locator that one can make use of on the website. To locate a branch of Axis Bank, the succeeding steps must be followed:
- Log in to Axis Bank’s official website by following the mentioned link. https://www.axisbank.com/
- Hover over ‘Locate Us’ on the top right corner of the website
- Click on ‘Local Branches’ located under the header ‘Branches’
- Enter the required details to narrow down your search results
- After entering the details requested, click on submit to view all of Axis Bank’s branches as specified by you
Axis Bank Home Loan Customer Care Postal Address
One may also write to Axis Bank by addressing the mail to either of the addresses mentioned below:
Axis Bank Limited, Corporate Office, Bombay Dyeing Mills Compound, Pandurang Budhkar Marg, Worli, Mumbai – 400 025, Maharashtra
Phone number (022) 2425 2525
OR
Axis Bank Limited, “TRISHUL”, Third Floor, Opp. Samartheshwar Temple, Nr. Law Garden, Ellisbridge, Ahmedabad – 380 006, Gujarat.
Axis Bank Grievance Redressal System
Apart from submitting queries via phone and mail, Axis Bank has launched various innovative banking services. One of these services is the Grievance Redressal System. Whether the complaint or query is regarding retail banking, regarding loan, corporate banking, NRI banking, etc., the grievance redressal system input in place for each one of these. With this system, one can quite effortlessly put out complaints to the bank regarding any issues faced.
In order to use the redressal system, the following steps must be followed:
- Log in to Axis Bank’s official website by following the mentioned link. https://www.axisbank.com/
- Scroll to the bottom of the page and under the header ‘Contact Us’, click on ‘Complaints and Grievance Redressal’
- Now, you can either send an e-mail to the nodal officer or download the Grievance form and post it to the address mentioned on it by clicking on the appropriate link mentioned under the header ‘Step 2’
- You will get a response within 10 working days
- In the event that you’re not happy with the response you can send a mail to the principal nodal officer or download the form and send it to the address mentioned on it by appropriately clicking on the links mentioned under the header ‘Step 3’
- This also has a response timeline of 10 working days
In the unlikely event that none of the above process meets your expectations, you may write to Mr. Ashok Ramakrishnan, Nodal Officer at the following e-mail ID. nodal.officer@axisbank.com.
If the above process is not satisfactory as well, you may then write to Mr. Praveen Bhatt, Principal Nodal Officer (PNO), at pno@axisbank.com.
You will receive a response within 10 working days.
Types of Axis Bank Home Loan Customer Care Service
Axis Bank provides a comprehensive customer care service for Home Loan on its website. The makes it easy for customers to access products, resolve queries and update personal details with the click of a button. With its online portal, Axis Bank provides a customer the following Home Loan services:
- Update personal details
- Welcome kit
- Loan statement, repayment schedule and interest certificate
- Clarification or dispute on interest rates
- Mobile Banking
- Fees & Charges
- EMI related queries
- Preclosure or partial payment towards the loan
- Document Related Queries
- Other Queries
Update Personal Details for Home Loan Online
In order to update personal details for Home Loans, follow the steps mentioned below:
- Log in to Axis Bank’s official website by following the mentioned link. https://www.axisbank.com/
- Click on ‘Get Support’ located on the top right hand side of the page
- This will take you to a new page with many more options. Here, click on ‘Loans’
- Now, click on Home Loans
- A new page will then open up with several Home Loan related options
- Here, click on ‘Update Personal Details’
- One can the choose to click on either ‘Update E-mail ID’, ‘Update Mobile Number’ or ‘Update Address’
- You will then receive comprehensive information on how to update the personal information you wish to update
Axis Bank Home Loan Customer Care for the Welcome Kit
- Log in to Axis Bank’s official website by following the mentioned link. https://www.axisbank.com/
- Click on ‘Get Support’ located on the top right hand side of the page
- This will take you to a new page with many more options. Here, click on ‘Loans’
- Now, click on Home Loans
- A new page will then open up with several Home Loan related options
- Here, click on ‘Welcome Kit’
- This will lead to a page with information on how to receive your Home Loan kit, if you haven’t already.
Axis Bank Home Loan Customer Care Support for Statement, Repayment Schedule & Interest Certificate
- Log in to Axis Bank’s official website by following the mentioned link. https://www.axisbank.com/
- Click on ‘Get Support’ located on the top right hand side of the page
- This will take you to a new page with many more options. Here, click on ‘Loans’
- Now, click on Home Loans
- A new page will then open up with several Home Loan related options
- Here, click on ‘Loan Statement, Repayment Schedule & Interest Certificate’
- Three more options will show up, namely, ‘Loan Statement’, ‘Repayment Schedule’, and ‘Interest Certificate’
- Click on the one you need assistance with and you will receive details on your particular query.
Clarification or Dispute on the Rate of Interest
- Log in to Axis Bank’s official website by following the mentioned link. https://www.axisbank.com/
- Click on ‘Get Support’ located on the top right-hand side of the page
- This will take you to a new page with many more options. Here, click on ‘Loans’
- Now, click on Home Loans
- A new page will then open up with several Home Loan related options
- Here, click on ‘Clarification or Dispute on the Rate of Interest’
- This will then lead to a page giving you information on how to dispute interest rate issues
Axis Bank Home Loan Customer Care for Mobile Banking
- Log in to Axis Bank’s official website by following the mentioned link. https://www.axisbank.com/
- Click on ‘Get Support’ located on the top right-hand side of the page
- This will take you to a new page with many more options. Here, click on ‘Loans’
- Now, click on Home Loans
- A new page will then open up with several Home Loan related options
- Here, click on ‘Mobile Banking’
- Here you will receive detailed information on several queries regarding mobile banking
Axis Bank Home Loan Customer Care Support for Fees & Charges
- Log in to Axis Bank’s official website by following the mentioned link. https://www.axisbank.com/
- Click on ‘Get Support’ located on the top right hand side of the page
- This will take you to a new page with many more options. Here, click on ‘Loans’
- Now, click on Home Loans
- A new page will then open up with several Home Loan related options
- Here, click on ‘Fees & Charges’
- Again, a detailed explanation on queries regarding fees and charges will be mentioned.
Axis Bank Home Loan Customer Care for EMI Related Queries
- Log in to Axis Bank’s official website by following the mentioned link. https://www.axisbank.com/
- Click on ‘Get Support’ located on the top right hand side of the page
- This will take you to a new page with many more options. Here, click on ‘Loans’
- Now, click on Home Loans
- A new page will then open up with several Home Loan related options
- Here, click on ‘EMI Related Queries’
- All the frequently asked queries on Equated Monthly Instalment will be addressed here
Axis Home Loan Customer Care for Preclosure or Partial Payment Towards the Loan
- Log in to Axis Bank’s official website by following the mentioned link. https://www.axisbank.com/
- Click on ‘Get Support’ located on the top right hand side of the page
- This will take you to a new page with many more options. Here, click on ‘Loans’
- Now, click on Home Loans
- A new page will then open up with several Home Loan related options
- Here, click on ‘Pre-close or Make Partial Payment Towards The Loan’
- A detailed explanation on how to preclose or partially prepay a loan will be mentioned here
Axis Bank Home Loan Customer Care Support for Documentation Related Queries
- Log in to Axis Bank’s official website by following the mentioned link. https://www.axisbank.com/
- Click on ‘Get Support’ located on the top right-hand side of the page
- This will take you to a new page with many more options. Here, click on ‘Loans’
- Now, click on Home Loans
- A new page will then open up with several Home Loan related options
- Here, click on ‘Document Related Queries’
- All queries regarding Home Loan documentation will be addressed here
Other Queries
- Log in to Axis Bank’s official website by following the mentioned link. https://www.axisbank.com/
- Click on ‘Get Support’ located on the top right-hand side of the page
- This will take you to a new page with many more options. Here, click on ‘Loans’
- Now, click on Home Loans
- A new page will then open up with several Home Loan related options
- Here, click on ‘Other Queries’
- All queries that do not fall in any of the categories mentioned earlier will be addressed under this section