Axis Bank provides its customers with a 24/7 customer service so that grievances can be addressed at any time from anywhere. AXIS Bank Car loan customers can contact the customer care to resolve any problems they may incur or get answers to any queries they might have. Axis Bank gives customer care utmost importance and strives to ensure that customer satisfaction is at its highest level. The bank provides various avenues for customers to contact the bank.
Axis Bank Online Submission
You can submit your feedback, complaints or queries online on the Axis Bank website.
Axis Bank Car Loan Toll-Free Numbers
Axis Bank has a dedicated 24×7 customer care service. If you need to contact an Axis Bank representative, dial any one of the toll-free numbers listed below:
- Toll-free Number Agriculture/Rural: 1800 103 5577
- Toll-free Number Retail Phone Banking Numbers: 1860 419 5555/
- Customers outside India can dial +91-22-67987700 (This number is not toll free)
For loan services, you can contact the bank between 9:00 a.m. and 9:00 p.m. on Monday to Saturday. National holidays are not included.
Axis Bank Nodal Officer
You can send and email directly to the Nodal Officer from the Axis Bank website. You can also download the grievance form and mail it to the following address:
Mr. Ashok Ramakrishnan,
Nodal Officer – Grievance Redressal,
Axis Bank Ltd,
NPCI, 5th Floor,
Gigaplex, Plot No I.T.5, MIDC,
Airoli Knowledge Park,
Airoli, Navi Mumbai – 400 708.
You can send a scanned image of the filled grievance form and send it to nodal.officer@axisbank.com.
Axis Bank Principal Nodal Officer
If you are still not satisfied, you can contact the Principal Nodal Officer. You send an email directly on the Axis Bank website or download the form and post it to the following address:
Mr. N. Krishnakumar,
Senior Vice President & Head – Retail Banking Operations,
Axis Bank Ltd., Corporate Office,
Bombay Dyeing Mills Compound,
Pandurang Budhkar Marg,
Worli, Mumbai – 400 025
Banking Ombudsman
If you are still not satisfied with the resolution provided by Axis Bank, you can contact the Banking Ombudsman.
Other Ways to Contact Axis Bank
You can use the following contact information to contact Axis Bank through other ways if needed.
| Office/Agent | Address | Phone | Fax |
| Corporate Office | Axis Bank Limited, ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai – 400 025 | +91-22-24252525/43252525 | +91-22-24251800 |
| Registered Office | Axis Bank Limited, ‘Trishul’, 3rd Floor, Opp. Samartheshwar Temple, Near Law Garden, Ellisbridge, Ahmedabad – 380 006 | +91-79-66306161 | +91-79-26409321 |
| Registrar and Transfer Agent | M/s Karvy Computershare Private Limited Unit: Axis Bank Limited Karvy Selenium Tower B, Plot 31-32, Gachibowli, Financial District, Nanakramguda, Hyderabad – 500 032 | ||
| Company Secretary | Shri Girish V. Koliyote Axis Bank Limited, ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai – 400 025 | +91-22-24252525/43252525 | +91-22-24251800 |
Axis Bank Car Loan Customer Care SMS Banking
Contact SMS banking provided by Axis Bank round the clock. You will be kept up to date with your account. You need to send the specified keyword to +91 9717000002 or to 5676782.
Axis Bank SMS Banking fees
To avail Axis Bank SMS Banking facility, there is a quarterly fee of Rs.15 plus service tax.